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Privacy Policy

Last Updated: January 26, 2026

ArkCentral is operated by Arkra LLC (“ArkCentral,” “we,” or “us”). Our products are designed to give users control over their data. We do not design systems to observe, harvest, or monetize user content.
This Privacy Policy explains what information we collect, how it is used, and, just as importantly, what we do not collect.

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1. ZERO-KNOWLEDGE DESIGN


ArkCentral hardware is designed to operate independently of Arkra LLC. We do not have access to data stored on your Ark device.
We do not collect, store, or have access to:

  • Personal data stored on the device

  • Files, documents, photos, or other content stored on the device

  • Encryption keys (all keys are generated and stored locally on the hardware on your devices)

  • Passwords or biometric data (authentication occurs entirely on-device)

The ArkCentral architecture is intentionally vendor-blind. Data stored on your Ark device remains under your control.

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2. INFORMATION WE COLLECT


While we do NOT collect any information from your Ark device, our website collects limited information when you interact or purchase our products.


2.1 Customer and Order Information
When you place an order, request updates, or contact us, we collect only what is necessary to operate our business:

  • Email address – used for order confirmations, shipping updates, customer support, and important product or security communications

  • Shipping information – name, shipping address, and a phone number or email address if required for delivery

  • Communications – information you voluntarily provide when contacting us

Retention:

We retain customer contact and shipping information to provide warranty support, customer service, and to comply with legal and accounting obligations. Upon request, we will delete personal information not required to be retained by law.

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2.2 Payment Information
ArkCentral does not store full payment card details.
Payments are processed by Wix Payments, which handles financial information in accordance with PCI-DSS standards. We receive only limited transaction information, such as payment status, billing address, and the last four digits of the card for verification purposes.

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2.3 Website Information
Our website collects limited technical information necessary to operate and maintain the site, such as:

  • Browser and device type

  • Operating system

  • General location (country or region)

  • Basic page interaction data

This information is aggregated and non-identifying. It is used only to maintain site reliability and improve general user experience.

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3. COOKIES
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ArkCentral’s website uses a minimal number of cookies required for basic website functionality and performance. These cookies do not store sensitive personal information and are not used to profile individual users.

You can manage cookies through your browser settings or cookie preferences.

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4. USER ACCOUNTS & DEVICE DATA
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ArkCentral does not maintain a centralized database of device user accounts.

User profiles, identifiers, and settings exist locally on the ArkCentral device. We do not maintain a list of device users and cannot access user data stored on the device.

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5. DATA SHARING
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We do not sell personal information and do not share personal data for third-party marketing purposes.

We share limited information only with service providers necessary to operate our business, including:

  • Wix – website hosting and payment processing

  • Shipping carriers – order fulfillment and delivery

  • Website infrastructure providers – site reliability and performance

These providers are contractually required to use the information solely to perform services on our behalf and to protect it appropriately.

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6. LEGAL REQUESTS
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If required by a valid subpoena, court order, or other lawful request, we comply with applicable law.

Because of ArkCentral’s zero-knowledge architecture, the data we can provide is strictly limited.

We can provide:

  • Shipping records

  • Purchase history

  • Customer support communications

We cannot provide:

  • Files, communications, or content stored on your Ark device

  • Encryption keys

  • Passwords or biometric data

  • Access to or decryption of device data

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We cannot disclose data we do not have access to.

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7. YOUR RIGHTS (GDPR / CCPA)
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Regardless of where you live, we extend the following rights to all users:

  • Right to access – request a copy of the personal data we hold about you

  • Right to deletion – request deletion of personal data, subject to legal retention requirements

  • Right to opt out – unsubscribe from non-essential communications at any time

Requests can be made by contacting us using the information below.

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8. CHILDREN’S PRIVACY
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ArkCentral services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal data has been collected from a child, we will take steps to delete it.

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9. CONTACT
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If you have questions about this Privacy Policy or your data, you can contact us at:

Arkra LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
Email: sales@arkrasecurity.com

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